Reliant Air Conditioning

Crystal Kilburn
1 Star
After years of the maintaining my system it looked like this. Reliant re-leveled my system, other maintenance, and would came out to do twice a year tune ups but some how when my motor went out the warranty company did not cover it because of the build up on the wires around the motor were not cleaned, which is what Reliant was supposed to be doing. In the end I had to pay Reliant additional money (~$600) to replace a part they were supposed to be cleaning anyway. They gave me a partial discount since they were not doing what they should have been doing with the Hero club tune ups. I am also having issues with getting a refund on my Hero club fees that I asked them to cancel last year. Instead they keep sending me links to schedule a tune up appointment. PS Reliant installed this system in this new house when I first brought it, so I thought it would be okay that they maintain it but I guess I was wrong.
Tuesday 6th February 2024

ALAN POST
5 Star
Thank you so much to Gerardo Delgado and Lester for their awesome work, Toby Stanley for your very knowledgeable suggestions and Reliant Air Conditioning!!! Excellent job by all!!
Wednesday 15th May 2024

eric harley
5 Star
I've been relying on Reliant for years. They are friendly, responsive, and knowledgeable. This kind of job isn't cheap, but they're always straight forward about my options. They were out again this morning after my compressor quit coming on. Shawn, the tech, was professional, friendly, and very quick to diagnose the issue. Thankfully, the part was under warranty and was replaced and cold air was blowing again within an hour of his arrival. Of course, every issue is unique and may take more time and money to remedy (trust me, I've been there), but I always feel like Reliant is fair and thorough at the end of any job they do for me. I highly recommend them.
Wednesday 24th April 2024

Ellen Minor
2 Star
Reliant gave me a good quote on a great Carrier system. They arrived on time to install and although it took longer than expected, things went well. It's the after-care that I'm not happy with at all. When I scheduled the appointment, I was told that I'd get a call the day before with a window of time. Unfortunately, not only did I not receive that call, the actual service requested was canceled just before noon! Who has that kind of time to wait around? To make matters worse, when I asked to speak with a supervisor, his story changed. First he said, "we don't do that kind of service" (which was on the thermostat-- a service that was offered to me on day of installation but because they ran so late on the install I told him I'd do it later). Then he admitted that they are short on people and my thermostat wasn't a priority. So it appears that they looked at my job and decided to cancel me mid-day rather than reschedule. I must admit, after spending $18,000 on their system, I wasn't expecting this level of poor service. I sure won't be investing in their "Hero" program. There are lots of other good AC maintenance people out there.
Friday 26th April 2024

Robert Michelau
5 Star
This was the first time that we had used Reliant. It was for a complete system replacement. Through the entire process, our consultant, Bobby, and the team of installers, David and Brandon, were top notch. We could not have asked to be in better hands. Thanks, Reliant and team!
Tuesday 7th May 2024