Irving Heating and Air Conditioning

Tiffany Kerstetter
5 Star
I called Gordon Heating and Air Service and they were very responsive, answered the phone immediately and got me booked for a appointment in 1 day even though it was 110 out. The dispatcher was very knowledgeable and gave me clear instructions about prepping for the service. And best of all when James showed up he was one of the most thorough, knowledgeable and honest technicians I have ever worked with. Gave me advice at every step for my system.
Tuesday 21st September 2021

Jordan Medina
5 Star
Fabulous experience.Gordon Heating and Air Service was fantastic job installing my new unit.They were professional, courteous, and worked very hard to get the job done quickly and properly. They took the time to thoroughly explain the new thermostat and cleaned up after themselves . My experience with them has always been positive. Staff are honest, informative, courteous and knowledgeable. I highly recommend them.
Friday 23rd March 2018

Kevin Washington
5 Star
We contacted to Gordon Heating and Air Conditioning Company to assist me in fine tuning and filter replacement. We got a prompt response and James came by for the service. He had all the work completed within a very short time and we are glad that we chose Gordon for our heating system. Thanks and keep it up!!
Monday 14th May 2018

Jason P.
1 Star
Absolutely worst service ever. They told me they would be there in 20 minutes, then showed up nearly 2 hours later without a call. The repair person came out (backwards hat on and nothing that said Gordon Heating and AIr Services on the truck) spent 10 minutes on the roof and said the A/C was frozen. Fine, thanks, asked for that on a written diagnosis so we could submit it to the landlord to get authorization to fix it, said he had to go home first and would write it out that night. Next morning, nothing! I called 5, yes 5 times and each time they patched me to a call center and told me to wait an hour and I would have it. They are now would not put me through to the tech or any person at the company that could provide email with diagnosis. Kept telling me it would be an hour. 24 hours later, I still do not have a diagnosis or anything from their tech or company. They do not reply to email and do not care enough to make a phone call to their customers, just continue to send you to a call center that states they can't do anything for you. Meanwhile, we are still without A/C and would have paid the company to repair it and possibly work on other projects for us. Now, 3 days later and still have not received the diagnosis or a phone call... On top of that, they told me I paid for some kind of subscription instead of a service call. I am calling my credit card company and having this flagged as fraud. AVOID AT ALL COSTS! Update - 14 calls from me and two weeks later, still not a return call from this company nor the estimate/diagnosis I paid for! They clearly do not read their reviews, follow up on phone messages, or care about customers at all.
Monday 7th August 2023

Kimberly Davis
5 Star
We have used Gordon Heating and Air Service more than four times now and we couldn't be more happy. Talk about prompt, courteous, excellent service. They are on our speed dial. Their technicians are always friendly and professional. We are so thankful for their knowledge and skillful service.Will continue using them.
Friday 11th May 2018